Account Management

Account Management

1. Updating Account Information

  • Email Address:

    • Go to portal.creditvana.com → My Profile → Edit Email.

    • Enter new email → verify through confirmation link.

  • Phone Number:

    • Same steps under Edit Phone. Required for alerts & 2FA.

  • Password Reset:

    • From login page, click Forgot Password → enter email → follow reset link.

    • Strong passwords recommended (12+ characters, numbers, special characters).

  • Profile Details: Update your name, address, or date of birth under Profile Settings.

2. Login & Security Settings

  • Two-Factor Authentication (2FA): Toggle on in Account Security tab. SMS code required for login.

  • Trusted Devices: View and revoke previously logged-in devices.

  • Active Sessions: End sessions remotely if you see suspicious activity.

3. Managing Subscriptions

  • View Current Plan: Dashboard → Subscription → shows Free or Premium status.

  • Upgrade/Downgrade: Select new plan, confirm billing method. Downgrades take effect after current cycle ends.

  • Cancel Auto-Renewal: Disable in subscription settings to prevent future billing.

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