1. What are Theft Alerts?
Real-time alerts are triggered when your identity information is detected in a breach, fraud attempt, or suspicious use.
Alerts are delivered via:
Push notifications (mobile app)
Email alerts
Portal dashboard notifications
2. Examples of Alerts
“Your email address was found in a dark web database.”
“A new credit account was opened using your SSN.”
“Your phone number is linked to a SIM swap attempt.”
3. Managing Alerts
In Settings → Notifications, choose delivery method (app/email/both).
Mark alerts as Reviewed after taking action.
Archive old alerts for recordkeeping.
4. What to Do If You Get an Alert
Step 1: Review alert details in CreditVana.
Step 2: Confirm if the activity was yours.
Step 3: If not, immediately take protective action (freeze credit, change passwords, contact financial institutions).