Billing

Billing

1. Pricing Structure

  • Free Plan:

    • $0/month

    • Basic Experian score and limited alerts

  • Premium Plan:

    • $3.99/month

    • Full credit report, daily monitoring, enhanced identity theft protection, priority support

2. Payment Methods Accepted

  • Credit Cards (Visa, MasterCard, Amex, Discover)

  • Debit Cards with Visa/MasterCard logos

  • Payments processed securely via encrypted gateway

3. Billing Cycle

  • Subscriptions renew monthly on the same date as signup.

  • Example: Signup on March 5 → next billing date April 5.

4. Receipts & Invoices

  • Access invoices anytime from Billing History in portal.

  • Email receipts automatically sent to registered email.

5. Failed Payments

  • If payment fails:

    • You’ll get an email + in-app alert.

    • Retry up to 3 times in 7 days.

    • If still unpaid, account reverts to Free Plan.

6. Refund Policy

  • Per Terms of Use:

    • Refunds are not guaranteed.

    • Contact support@creditvana.com within 7 days of charge for review.

    • Pro-rated refunds may apply only in cases of duplicate billing or verified technical issues.

    • Related Articles

    • Billing FAQs

      How much does CreditVana cost? Free Plan: Access to 1-bureau (Experian) credit report & score. Premium Plan: 3-bureau credit monitoring for $3.99/month. How do I upgrade to Premium? Log in to your account. Go to Billing & Subscription. Select Upgrade ...

    • Important Notes

      Your data is handled per our Privacy Policy. Refunds are limited; always review plan details before upgrading. For billing disputes, email support@creditvana.com.

    • Premium Plan

      CreditVana offers Free and Premium plans: Free Plan Full Experian credit report access Basic alerts Premium Plan Full 3 Bureaus credit report access Daily credit monitoring Enhanced identity theft protection Priority support How to upgrade: From the ...

    • Alert Types

      Types of Alerts You Can Receive Credit Alerts Credit score changes (increase or decrease). New credit inquiries. New accounts opened in your name. Changes to your credit utilization or payment history. Identity Alerts Suspicious login attempts. Dark ...

    • Account Management

      1. Updating Account Information Email Address: Go to portal.creditvana.com → My Profile → Edit Email. Enter new email → verify through confirmation link. Phone Number: Same steps under Edit Phone. Required for alerts & 2FA. Password Reset: From login ...